Terms & Conditions

Wholesale/Trade Terms & Conditions

Placing an order means acceptance of the following conditions of co-operation:

1.Pricing

Presented wholesale prices are calculated on EXW basis (exclusive of VAT, and exclusive of shipping charges, duty and other local taxes). Prices are subject to change.

2.Minimum order quantity (MOQ)

There is no minimum order quantity for bone-fide traders and ask for proof of your position in order to open a trading account with us. Please do not be offended – we are simply trying to protect you and us from bogus traders.

3.Discounts

Discounts can be offered based on volume and frequency of orders.

4.Payment

We require prepayment on all orders. All goods remain the property of Dash Direct Ltd until payment is received in full. We accept all Credit Cards, Paypal payments, Bank transfers, Cash, Postal Orders, Cheques (allow 7 working days clearing period for cheque payments). Please note that once the order is placed, payment is to be received within 10 days – otherwise the order will be cancelled.

5.Placing orders

Orders can be placed by e-mail (trade@bluebeards-revenge.co.uk), telephone: 0871 871 0040 or fax: 0871 871 0060.

6.Shipping

UK delivery: We generally use the Parcelforce 48hr service and charge a flat fee of £10.00 (plus VAT) per order. Tracking numbers for your parcels can be provided on request.

Overseas shipping costs will require a shipping quote. The International Shipping Quote Request Page is available at checkout.

Tracking numbers for your parcels can be provided on request.

7.Back orders

Orders that cannot be fulfilled due to temporary product unavailability will be placed on backorder. Information on expected due dates will be provided.

8.Returns

In the unlikely event that a fault may arise we request that you contact us within 3 days of receiving your order to notify us of the fault. We will then authorise and log your intention to return goods.

Faulty or damaged goods will be credited or replaced.

We do not operate a sale or return policy to trade customers. Goods returned to you by your customers remain your property.

We would recommend that returns are sent back by recorded delivery.

If any parcels are received damaged or opened this must be noted as “parcel damaged” with the courier / postman for a claim to be made and any missing goods to be replaced. {$membershiplevel}