Frequently Asked Questions

Need some help with your order, or maybe you’d like to know more about our products before you join our crew? Whatever you seek, we have the answer.

If you can’t find what you’re looking for in our FAQs, get in touch with our team today!

You can indeed! We service barbershops, online retailers, high-street stores, distributors and everything in between across more than 100 countries. To start your journey with our brand, speak to our dedicated Trade Team today.

Yes, there are a variety of delivery options available for overseas customers. For more information on these options, click here.

Due to a trademarking issue, we are currently unable to provide our products to fans in America and Canada. However, we do trade in these markets under our sister-brand Dreadnought Shaving – the same all-conquering products, with a different logo.

We offer a 14-day returns guarantee, meaning that if – for any reason – you are unhappy with your purchase, you can return it to us in its original condition within 14-days of the date you received the item. For full details on our returns policy, click here.

We have three signature scents spread across our range: Original (fresh & masculine), Classic (sweet & citrusy) and Cuban (rich & woody). All of our fragrances are totally unique and bursting with character. For a full briefing on all of our scents, click here.

Absolutely not. We strongly oppose the practice of animal testing and ensure that none is conducted in the sourcing, testing and production of any of our products. Instead, our products are sampled and scrutinized by us and a selection of the UK’s finest barbers.

Yes, all of our products are 100% vegan and vegetarian friendly. For more information on all of our Product Ethics, click here.

Yes, currently our range does include a combination of Palm Oil, RSPO Mass Balance (MB) Palm Oil and derivatives of Palm Oil within our ingredients.

The use of palm oil has been troubling many industries for years, including ours. And reducing our use of non-RSPO Mass Balance palm oil (and its derivatives) is one of the biggest challenges we face. 

We are tirelessly working on refining our raw materials and speaking with suppliers to source plausible alternatives, but this process takes time. Rest assured, we’re on the case!

All of our consumable products are manufactured and filled right here in the UK, while the majority of our tools and hardware are sourced from trusted overseas partners. These partners are carefully selected and approved by us for their consistent high standards.

Our award-winning range of shave, beard, hair and body products is completely free of sodium lauryl sulphate (SLS) and parabens. You can find out more about SLS and parabens here.

We are always evaluating the impact we have on the environment around us as we go about our business. With a particular emphasis on reducing our use of virgin plastics and single-use packaging by 2025, we’d like to think we’re doing our bit. Check out our Environmental Policy for more info.

Every product listed on our website features a detailed Directions for Use section that’s designed to optimise your grooming and styling experience. You can also find a wealth of helpful tips, tricks and guides by visiting our Magazine.

For every £1 you spend with us (excluding postage), you can collect 1 Reward Point! 15 Reward Points are worth £1, and you can use these points to save cash on future orders. In order to collect Reward Points, you’ll need to set up an account with us today – it only takes a few minutes and will save you money in the long run.

Joining our Newsletter is the quickest way to hear about our latest and greatest products, competitions, discounts, guides and so much more! Upon signing up, you’ll also receive a 15% welcome discount. On average, we’ll send you one email per week. To sign up, click here.

If you’re a journalists/blogger/vlogger/influencer/photographer or any other kind of creative, our PR & Marketing Team want to hear from you! You can either DM us on any of our social channels, or contact them by clicking here.

Our Cutlass and Scimitar Safety Razors come with a Lifetime Guarantee covering these items against manufacturing defects for the original purchaser of the product. The guarantee does not cover defects or damage resulting from improper, unreasonable use or lack of maintenance. In this case of a potential manufacturers defect, please contact us with a description of the defect along with images to support the claim. Each claim is assessed and evaluated; we then reserve the right to replace or repair qualifying products. We may need to actually examine your razor in which you will need to return it to us at your own expense. Proof of purchase will be required.

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